PAYMENT AND REFUND POLICY

Effective Date: January 9, 2026

Last Updated: January 9, 2026

This policy explains payment, subscription, and refund rules for digital services and in-app purchases offered through the Klavuz Chat mobile application ("Application").

1. Payment Methods

• All payments are processed through the Apple App Store or Google Play Store.

The Application does not collect credit or debit card information directly.

2. Digital Services

In-app coins, diamonds, subscriptions, and similar digital content are delivered instantly.

Digital services are non-refundable once use has begun.

3. Subscriptions

• Subscriptions renew automatically unless cancelled by the user.

Subscription management and cancellation are handled through the relevant app store account.

4. Right of Withdrawal

Under applicable distance sales regulations, there is no right of withdrawal for instantly delivered digital services.

5. Incorrect Charges

If duplicate or incorrect charges occur due to a technical error, users may contact info@kilavuzchat.com.

6. Contact

Email: info@kilavuzchat.com

In-app support channel